Security Policy

The security of your information is important to us. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Ad Tracking Policy

Just as many other websites do, we may use first-party cookies, third-party cookies, or pixel/tag technology to collect information. We collect aggregate demographic information, such as age, gender, location, interest overview, and affinity that allows us to analyze the visitor base to our website and create a better website experience for our visitors. Additionally, we capture Internet Protocol (“IP”) address, browser type, browser version, date and time of visit, pages or screens visited, and other usage statistics.

In addition to developing a better website experience, we use advertising platforms like Facebook and Google AdWords to advertise across the internet. This means that you may see advertisements from our company when you are on other websites. The following information is sent back so that we can provide better experiences:

  • If you have previously visited our website
  • If you have taken a specific action on our website
  • We do not collect Personally Identifiable Information (PII) for use with these third-party analytics and advertising platform tools.

If you would like to opt-out of specific advertising features, including the collection of this data, visit Google Analytics' Opt-Out (https://tools.google.com/dlpage/gaoptout/) or http://www.aboutads.info/choices/ for more information.

If you place an order with us, we use the data you give us to fulfill your order. We use your contact information to reach out to you if there is an issue with your order, and keep you up to date on the status of your order. If you place an order with us, we may also reach out to you periodically to keep you up to date on new products you may find of interest. If you use Five Wishes Online, we use the data you enter to create your document for you, and we use your contact information to inform you about important dates related to your account. You can opt-out of all communication at any time. If you are in the European Union, the General Data Protection Regulation applies to you. You can exercise your rights under the GDPR by contacting us.

Refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of returned merchandise. Shipping and handling charges are non-refundable.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies
    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login related cookies
    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Orders processing related cookies
    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Surveys related cookies
    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Forms related cookies
    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience while on the site while ensuring we understand which optimisations our users appreciate the most.
  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, LinkedIn, and Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

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